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Quilled Memories - STORE POLICY

Quilled Memories Store Policies

As with all business ventures, there are certain policies and procedures that must occur. Below are the policies and procedures for Quilled Memories.

Products

      General

  • All in-stock merchandise is considered general merchandise.
  • All in-stock merchandise will ship within 3 business days, unless otherwise noted.
  • All jewelry items are sealed to make them water resistant.
  • Each item is hand crafted to slight variations may occur.

      Special Orders

  • Special orders are items that require custom colors. These include table décor numbers, standard wedding guestbook alternative, and jewelry where you request a unique color combination.
  • Shipping time for these items vary.
    • Jewelry and ornaments usually ship within 3 business days unless otherwise noted.
    • Larger orders such as standard guestbook alternatives or table numbers may take up to 3 weeks.

      Commissioned Items

  • Commissioned items include specialty orders such as a large number of table décor numbers or a guestbook alternative that is based on the happy couple’s individual wedding invitation.
  • All commissioned items require a commission form completion. This form outlines the timeline for completion, cost of the product, what is included in the product, and payment dates.
  • All commissioned items require a 3 payment system – 1/3 of the price is due at time of signing the commission form, 1/3 of the price is due at the time rendering review, and 1/3 is due at the time of final approval.
  • Rendering review includes the buyer’s approval for the proposed sketch of the design and color proposals.
  • Final approval occurs when the seller sends a picture of the completed work to the individual. Minor changes may be honored, but complete changes or changes drastically different from the rendering review may not be honored.
  • Upon receipt of the final payment, seller will ship commissioned item(s) within 3 business days.

Refunds and Exchanges

  • Earrings and commissioned orders are not refundable or exchangeable.
  • Some special order items (excluding earrings and any items communicated as non-refundable), ornaments, or regular decorations may be exchanged within 15 business days of date of purchase.
    • Please note – shipping costs are not refundable and buyer is responsible for ensuring the item to be exchanged is returned to the store undamaged.
    • Only undamaged and unused items will be exchanged.
  • If an item is damaged when it arrives, please contact us at quilledmemories@gmail.com . Include your contact information, a telephone number, and a picture of the item.

Shipping

  • Currently Quilled Memories only ships to the United States and Canada. We are looking at expanding soon!
  • Items that are not labeled as special orders or commissioned items ship within 3 business days.
  • Please see item’s description for specific shipping information, especially for items such as commissioned pieces.
  • Quilled Memories will group orders to reduce the costs of shipping and save the environment.
  • All orders $49.99 and over will receive free standard shipping.
  • Orders $49.98 and below will use a flat rate standard shipping.
  • Express shipping is available for a nominal fee.

Promotions

  • Buyer cannot combined more than one promotional code per order.
  • Special sales and events will be announced through a newsletter and other forums. To sign up for the newsletter, click this link http://eepurl.com/byIbNv . Please note, your information will never be sold or given away.

Disputes

  • Providing excellent customer service along with quality handmade products at affordable prices are the top priorities at Quilled Memories. As such we try to address all issues or concerns in a timely, efficient, and fair manner.
  • If you have any issues or concerns, please contact at quilledmemories@gmail.com and include your name, contact information, order number (if available) and a description of the issue. We will respond within three business days.
  • Quilled Memories strives to address all issues and concerns. As such, all issues and concerns must be brought to our attention so that they can be addressed. Please note, when a buyer purchase items from Quilled Memories, the buyer agrees to resolve the issue between the store and the buyer. If that is not possible, the buyer agrees to arbitration. 
Seller's Information
Quilled Memories
Member Since: 2015-09-23
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