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ChloeDesign - STORE POLICY


1) What is the store return and exchange policy ?

Being digital PDF files there cannot be any returns or exchange. 
However, if you change your mind or made a mistake by placing the order then you need to send me a cancellation email before I send the PDF tutorial to you and I will refund the payment minus the fees withheld by PayPal and GLCcraftmall.

Attention: make sure you send me the order cancellation email before I send you the PDF tutorial file.

2) How long will it take to receive my order ?
After the confirmation of your payment, you will receive the PDF pattern file by e-mail in maximum 24 hours.
Make sure you provide a valid email address.
If you don’t see the email in 24 h please check also the spam folder.
For any difficulties regarding the tutorial please contact me at :

3) What if I have any problem understanding the instructions from the PDF file ?
For any questions and/or clarifications you can contact me by email ( and I will respond as quick as possible (maximum 24 hours depending on the time zone difference).

But, all the people that have bought my tutorials from other sites reviewed that they are well done and the multitude of pictures for each step and the tips I gave in the file are very helpful and easy to follow.

4) Can I make a custom order for a physical jewelry piece ?
Internationally I sell only DIY PDF tutorials.
If you are living in Romania you can check my online shop for physical jewelry items here:

5) Do you accept orders placed outside of the US ?

Seller's Information
Member Since: 2016-05-19
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